We hope that you never have reason to complain about the standards of service received at Brentknoll Veterinary Centre, however if you feel that there is something you wish to complain about please direct your comments in the first instance to the veterinary surgeon dealing with your case. If the issue is not resolved to your satisfaction please send details of your complaint/issue to Carl Thompson, Clinical Director, Brentknoll Veterinary Centre Ltd, Whittington Road, Worcester, WR5 2RA.
If we are unable to resolve the issue within the practice you can contact the professional conduct department of Royal College of Veterinary Surgeons, Belgrave House, 62 – 64 Horseferry Road, London, SW1P 2AF.
Ownership of records
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Although we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiography, remains with the practice. Copies, with a summary of the history, will be passed on request to another veterinary surgeon taking over the case. If a client wishes to obtain a copy of their pet’s clinical history, this must be requested in writing and should be addressed to Janet Palmer, Practice Manager, Brentknoll Veterinary Centre, Whittinton Road, Worcester, WR5 2RA.
Please refer to our Privacy Statement, which can be found here.
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by Carl Thompson, Clinical Director. No agent or person employed by, or under contract with, the Practice has the authority to alter or vary these conditions in any way.